Privacy Policy

Information We Collect

1. Personal Information You Provide

When you submit a quotation request or contact us through our website, we collect:

• Contact Information: Full name, email address, phone number
• Company Information: Company/organization name (optional)
• Project Details: Project name, location, timeline, service requirements, and description
• Communication Records: Any messages or inquiries you send to us

2. Automatically Collected Information

We automatically collect certain information when you visit our website:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on pages, navigation paths, referring website
• Analytics Data: Aggregated statistics via Cloudflare Analytics and similar services
• Security Verification: Data from Cloudflare Turnstile for spam protection

3. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Functional Cookies: Essential for website operation and form functionality
• Analytics Cookies: To understand how visitors use our website
• Security Cookies: For Turnstile verification and bot protection

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to quotation requests and provide engineering services
• Communication: To contact you about your project, send proposals, and answer inquiries
• Business Operations: To maintain records for project management and client relationships
• Website Improvement: To analyze usage patterns and enhance user experience
• Security: To protect against spam, fraud, and unauthorized access
• Legal Compliance: To comply with applicable laws and regulations in Nepal
• ISO 9001:2015 Compliance: To maintain our quality management system certification

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only with:

Service Providers

• Email Services: Resend (for transactional emails)
• Cloud Hosting: Cloudflare (CDN, security, analytics), GitHub Pages (website hosting)
• Infrastructure: Cloudflare R2 (media storage)

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies in Nepal).

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Quotation Requests: Retained indefinitely with your consent for business relationship management
• Project Records: Maintained for the duration of the project plus applicable legal retention periods
• Analytics Data: Aggregated and anonymized after 24 months
• Cookies: Expire according to their individual retention periods (typically 1 year or less)

You may request deletion of your data at any time, subject to legal and contractual obligations.

Your Data Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Data Portability: Request your data in a machine-readable format
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Object: Object to processing of your data for certain purposes

To exercise any of these rights, please contact us at info@nsengineering.com.np

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: All data transmission uses HTTPS/TLS encryption
• Spam Protection: Cloudflare Turnstile prevents automated bot submissions
• Access Control: Restricted access to personal data on a need-to-know basis
• Secure Infrastructure: Enterprise-grade hosting with Cloudflare security features
• Regular Updates: Ongoing security monitoring and software updates

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

International Data Transfers

Your data may be transferred to and processed in countries outside of Nepal where our service providers operate (e.g., United States, European Union). These transfers are necessary for:

• Email delivery services (Resend)
• Cloud hosting and CDN services (Cloudflare, GitHub)
• Website infrastructure and security

We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Third-Party Links

Our website may contain links to external websites (e.g., standard codes, research papers, industry resources). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is intended for business and professional use. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately at info@nsengineering.com.np.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website homepage
• Sending an email notification (for significant changes)

Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Governing Law

This Privacy Policy is governed by the laws of Nepal. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of the courts in Lalitpur, Nepal.

While we follow GDPR-inspired principles for data protection, we are not subject to EU regulations as we operate solely in Nepal.